Include, but are not limited to: the development of planning documents pertinent to the building of a new LAN system, the upgrading of an existing LAN system or the integration of two or more LANs, or the integration of two or more LANs via a WAN. The definition of user, business and technical requirements, connectivity and interoperability issues, feasibility study, the identification of constraints, cost/benefit analysis, security requirements, the outlining of possible alternatives and the recommendation of a solution would be included in this activity. In addition, this includes, but is not limited to: the development of design documents, determination of logical relationships and the physical specifications. The end results are formal conceptual and/or detailed design reports that may include architectural design reports and structural design reports, each with network diagrams and other appropriate charts and documentation. Wireless LAN security pre and post installation reviews must follow all security standards established in the Commonwealth including the most current Wireless LAN Information Technology Bulletin. It does not include the purchase or installation of hardware, software, cabling or other materials.
Includes, but is not limited to: services such as feasibility studies, process or system gap analysis, organizational change readiness assessment, risk assessment, and planning as they relate to consulting for Telecommunications CRM projects.
Includes, but is not limited to: services such as call center/IVR review, design and/or development; financial best practices; review and evaluation specific to current and future call centers/IVRs; procurement specification development (precludes contractor from bidding); on-site and remote call testing, voice recognition performance testing, application analysis and tuning, automated load and stress testing, positive and negative path testing, Customer Behavior Intelligence, network support, (e.g., traffic studies, network performance studies, etc.) data storage solutions, recommendations for skill set development tools and skill set assessments, and agent coaching.
Includes, but is not limited to: services such as design, development, analysis, telecommuting, define risk, security, and standards compliance.
Includes, but is not limited to: services such as financial planning, cost control, audits, and cost benefits/return-on-investments (ROI) analyses as they relate to consulting for Telecommunications projects.
Includes, but is not limited to: services such as recording, audio-visual production, smart classrooms, web streaming, digital learning environments and video conferencing.
Operational Includes, but is not limited to: services such as risk assessment, facilities planning, performance monitoring/measurement, quality control benchmarks, efficiency reviews, and security issues as they relate to consulting for Telecommunications operations.
Includes, but is not limited to: services such as change management, information distribution, organization restructuring, and impact analysis as they relate to consulting for Telecommunications.
Includes, but is not limited to: services such as needs assessment, policy analysis, strategic planning, network engineering, and feasibility studies as they relate to consulting for Telecommunications.
Includes, but is not limited to: services such as research on specific telecommunications technology topics/initiatives and providing findings/solutions. Also includes providing access to telecommunications technology research resources through telephone consulting, videoconferencing, presentations, forecasting, white papers, workshops, technology briefings, Internet, print, fax, CD-ROMs, and other electronic media or desktop technology.