Technical Support Services | Braxton-Grant Technologies

Choosing the right Security Services Provider with the Broadcom engineering experience and credentials to support your Broadcom infrastructure, is an crucial decision. Braxton-Grant’s talented team is certified by Broadcom to provide top-tier technical support services. As is the case with any piece of equipment or technology, you’ll likely need help to resolve a technical issue that affects your mission-critical system at some point.

That’s where Braxton-Grant comes in. We can offer you the support you need, when you need it. We know Broadcom software/hardware and can trouble shoot and navigate any Broadcom software issues with different tiers of highly specialized support services to keep you up and running and protect your security, no matter how simple or complex the issue is. We provide 24/7/365 services designed to allow you to use your resources to focus on your business-critical activities.

Broadcom Engineering Support Services

Braxton-Grant Technologies provides technical support services specifically for Broadcom products. Broadcom is a designer, developer, manufacturer, and global supplier offering a wide range of semiconductor and infrastructure software products that support data centers, networking, broadband, wireless, storage, and industrial markets. Broadcom’s Symantec Enterprise Cloud drives a comprehensive set of security portfolios across endpoint, network, information, and email security for both on-premises and cloud-based deployments. Broadcom provides the technology to enhance your IT infrastructure, and we’re here to support it.

Since 2004, Braxton-Grant has been a Broadcom/Symantec/BlueCoat partner providing reliable services and expertise to customers, including Web Isolation, Edge Proxy, Cloud Proxy, DLP, CloudSOC, Secure Access Cloud (SAC/ZTNA), SSLv, Endpoint Security, and others. Our experienced engineers are all U.S. citizens and employees of Braxton-Grant based in the United States. Our engineers are vendor-certified with proven experience architecting, integrating, automating, testing, deploying, training, and providing technical support for Broadcom products and solutions. Our experience spans a wide array of government agencies, commercial industries, and technologies. As a multi-vendor integrator, we customize solutions to each customer’s risks, requirements, vulnerabilities, and compliance obligations.

Braxton-Grant is a Broadcom Expert Advantage Technical Support Partner, ensuring a consistently high-quality experience from Broadcom Software Support Partners. Selected Partners are required to have a set of technical certifications at an individual support engineer level, and a number of stringent pre-requisites at an organizational level. Achievement of these requirements demonstrates a Partner’s commitment to delivering the highest standard of service to End Users. The Broadcom Expert Advantage Partner Program for Tech Support providing partners is by invitation only.

As a certified Broadcom support specialist, we provide superior technical support services for companies that use Broadcom products. Our services include Tier 1, Tier 2, and Tier 3 support for a wide array of Broadcom products. Whether you need basic help desk resolutions, expert product support, or something in between, we can provide your company with a swift, effective technical solution that keeps your infrastructure running smoothly.

Why Choose Braxton-Grant Technologies for Broadcom Technical Support Services?

Not every company is certified by Broadcom to provide support for their products—Braxton-Grant Technologies is one of few companies with the qualifications to do so. Here’s why:

24x7x365 Support

IT issues never seem to occur in a timely fashion. Often, they happen when you least expect it—outside of business hours or while your team is out of the office or on holiday. That’s why you need a technical support service provider that can address your technical issues at any hour of the day, any day of the week.

Braxton-Grant happily provides in-depth, real-time technical support services to businesses that use Broadcom products and services. No matter when an issue crops up, we’re available to help you solve it, day or night. We’re dedicated to providing you with active support whenever you need it.

On-Demand Incident Response

Our technical support services are not limited to a round-the-clock, 24x7x365 support structure. When you contact Braxton-Grant Technologies about a technical issue, we work to resolve it quickly. We pride ourselves on delivering prompt on-demand incident response for your technical issues. We’ll help you navigate these complex IT problems safely and securely so you can return to uptime with minimal disruption to your systems.

Bridge Support

Braxton-Grant also provides technical support services that fill the gaps in your manufacturer support contracts. Technical architecture design varies widely among different businesses and industries, so it’s unlikely that every single scenario will be covered under the manufacturer contract. When you partner with Braxton-Grant Technologies, you can be sure that every scenario is covered and that your infrastructure functions properly.

Onsite and Remote Support Services

One of the key benefits of partnering with Braxton-Grant Technologies for technical support services is that we offer both on-site and remote support. Some technical support issues are cut and dry—these issues can be swiftly resolved via remote support and online access.

However, other technical issues may require a more in-depth, nuanced investigation. In these instances, we can send an engineer to you to address your system and infrastructure in person. Then, we can dive into the root causes of these deeper technical issues and provide a swift solution.

Incident Simulation and Replication

At Braxton-Grant Technologies, we employ a methodological approach to technical issues. Our support center and lab are capable of replicating your technical issues. This allows us to analyze the issues thoroughly and gain a high-level understanding of the problem. We use this insight to not only resolve your technical issues swiftly, but to prevent them from happening again.

Encrypted Communications

Another benefit of partnering with Braxton-Grant Technologies for technical support services is that all of your communications will be secure and encrypted. We understand that businesses deal with highly-sensitive information, so we ensure that all communication regarding technical issues is accessed only by authorized individuals.

Highly Specialized, Experienced Support Engineers

At Braxton-Grant Technologies, we have developed a unique team of specialized individuals to assist you with your technical issues. Although our engineers are well-versed in a variety of technical issues, they’re also certified by Broadcom itself to provide top-tier technical support services.

No matter what technical issue arises, our engineers have the means, skill sets, and certifications to help you navigate any issue that crops up regarding your Broadcom infrastructure products. We have more than 20 years of technical experience that we leverage in order to resolve a wide range of technical issues.

Our Engineers Are Broadcom Knights

Every Braxton-Grant engineer is a Broadcom Knight in at least one product area, showing the dedication that Braxton-Grant Technologies has in supporting Broadcom customers as a strong, integrated partner in the success of Broadcom products and solutions.

Our team is led by this alliance of Braxton-Grant engineers who have been original, longstanding BlueCoat/Symantec Knights for over ten consecutive years. Additionally, Braxton-Grant Technologies is proud to have been awarded the North America Symantec Knight – Partner of the Year 2021 Award by Broadcom Software.

Consistent Technical Support Team

When you partner with Braxton-Grant Technologies for technical support services, you’ll always receive support from the same team of technical engineers. By communicating with the same team, you can always be sure that they understand your technical issues to their core. Unlike other support services, we don’t pass your business along from engineer to engineer. Instead, we use the same team throughout the course of your support services to ensure that you’re always receiving the highest level of technical support.

Schedule a Free Consultation With Braxton-Grant Technologies Today

At Braxton-Grant Technologies, we understand that integrating technology and infrastructure into your system is a complex process. For a business owner or even an in-house IT department, navigating infrastructure software issues can be difficult, even overwhelming. If you’re experiencing technical issues with any of your Broadcom infrastructure products, we can help. Contact us today to schedule a free IT consultation, and we can begin the support process.

Broadcom Services