24/7 Technical Support Services | Braxton-Grant Technologies

When developing your technical architecture and infrastructure, it’s essential that you partner with a dependable OEM support service provider like Braxton-Grant Technologies. These highly nuanced, technical components can often overwhelm even the most tech-savvy employee. But with Braxton-Grant Technologies by your side, you can be sure that your IT infrastructure and all its component parts are functioning at the highest degree possible.

What Is an OEM?

OEM stands for Original Equipment Manufacturer. These manufacturers produce goods that are used as components in other systems. For example, an OEM might produce a microchip that is integrated into a company’s IT infrastructure. But like many pieces of equipment and technology, OEM products require support and maintenance to make sure they operate at optimal levels.

Braxton-Grant Technologies is a certified OEM reseller that provides premier support for OEM component parts. We partner with reputable suppliers and OEMs to give you the best software solutions on the market. Whether you’re a small business or a legacy enterprise, you require an OEM support specialist that keeps your systems online.

Why Choose Braxton-Grant Technologies for OEM Support Services?

At Braxton-Grant Technologies, we’re dedicated to providing dependable, high-quality support for your OEM products and services. Here’s how we do just that:

U.S.-Based Engineers With Years of Proven Experience

All of Braxton-Grant Technologies’ engineers are based in the United States. This unique geographic presence gives us the ability to provide immediate IT support for your business. In addition, our engineers have years of technical experience in a wide range of industries, including defense, healthcare, and education. This deep-rooted knowledge of technical issues in many fields gives us the ability to support you in ways other companies just can’t compete with.

End-to-End Supply Chain Management

Furthermore, Braxton-Grant Technologies’ high degree of product visibility gives us the ability to provide end-to-end supply chain management for OEM products, from customer orders to delivery. With us as your OEM support service provider, you can swiftly find replacements or upgrades for your OEM products, such as processors, fans, memory chips, motherboards, and hard drives. While these are just a few examples of OEM products, they highlight the wide array of available products that you have access to when you partner with Braxton-Grant Technologies.

Custom Support Solutions

Braxton-Grant Technologies provides 24×7 IT support tailored to your company’s needs. No matter when you encounter a technical problem, we’re available to help you solve it. IT issues don’t follow a 9–5 schedule, so you need an OEM support provider that’s available anytime, day or night.

Your business also needs an OEM support service provider that tailors software solutions for your business. Most technical problems can’t be solved with cookie-cutter software solutions—your systems are complex and interconnected, and you need a provider that understands that.

Braxton-Grant Technologies offers a range of service tools and support, such as:

Tier 1 IT Support – Tier 1 support refers to help desk support. This type of IT support enables you to navigate basic technical issues. Tier 1 support often uses a ticketing system to manage simple IT issues.
Tier 2 IT Support – Tier 2 support refers to in-depth technical support. When a technical issue cannot be resolved using Tier 1 support, it’s elevated to Tier 2. At this level, you work with engineers that have a deeper understanding of your OEM product.
Tier 3 IT Support – When you elevate to Tier 3 support, you work with the most skilled engineers. In Tier 3 support, engineers attempt to replicate your technical issue so that they can fully understand it and address the root causes.

Staff Augmentation and OEM Product Training

Because OEM products are highly specialized, it can be difficult for the average employee to understand how they’re used within an IT infrastructure. For that reason, Braxton-Grant Technologies offers staff augmentation and product training services geared towards educating and assisting customers with requests that directly relate to OEM products. With these OEM support services, customers will gain a higher level of understanding of the technical products integrated within their IT infrastructure.

Real-Time View of OEM Product Availability and Performance

OEM products are highly specialized, so it can be challenging to obtain them on short notice. With a certified OEM reseller like Braxton-Grant Technologies, you have access to real-time data regarding OEM product availability and performance. If your IT infrastructure needs one of its component parts replaced, we will get back on track quickly, with as little disruption as possible. With our OEM support services, you can see which products are available from various manufacturers and how they’re intended to perform.

Partner With Braxton-Grant Technologies for Superior OEM Support Services

At Braxton-Grant Technologies, we strive to provide you with customized cybersecurity and IT software solutions that give you a leg up on the competition. With access to Braxton-Grant Technologies’ expert software engineers and a full suite of OEM products at your disposal, you have the ability to constantly improve, innovate, and redefine the core of your business.

With OEM support services from Braxton-Grant Technologies, you’ll experience increased agility, improved cybersecurity, and a more flexible IT infrastructure. These are essential components that allow your business to stride forward and thrive. Contact Braxton-Grant Technologies today to schedule your free IT consultation and learn more about our OEM support services.